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Optimum Voice Receives Top Honors From J.D. Power and Associates
National Study Recognizes Cablevision for Highest Customer Satisfaction
8/27/2009

BETHPAGE, N.Y., July 15 /PRNewswire-FirstCall/ -- Cablevision Systems Corp. (NYSE: CVC - News) today announced that its Optimum Voice phone service ranked highest for customer satisfaction in the J.D. Power and Associates 2009 Major Provider Business Telecommunications Voice Services Study((SM)) for home-based businesses and small/midsized businesses. Optimum Voice's overall rating for local telephony voice service led all providers, including traditional telephone companies. The study, which ranked service providers based on business customer satisfaction with local telephone voice services, focused on a range of key product and buying experience attributes including: performance and reliability; sales representatives/account executives; billing; cost of service; offerings and promotions; and customer service.

The study, released by J.D. Power and Associates earlier today, found that Optimum Voice received the highest customer satisfaction among small/midsized business telephone service providers. Optimum Voice scored 701 for small/midsized business customer satisfaction, 61 points higher than the major provider segment average, and performed particularly well across all six factors driving satisfaction. Among home-based businesses, Optimum Voice ranked highest with a score of 680, 41 points higher than the major provider segment average of 639, with notably high marks in cost of service; offerings and promotions; billing; and customer service.

"Cablevision is honored to be recognized by J.D. Power and Associates as the nation's top-ranked telephone provider for home-based and small and medium-sized businesses," said Joseph Varello, Cablevision's vice president of small and medium business services. "This is a key recognition for cable voice generally and specifically for a service that delivers quality, reliability, and predictable pricing to a growing number of business customers across our market, at an unbeatable value. The top rankings this year from J.D. Power and Associates for both Optimum Online and Optimum Voice demonstrate that our business customers are truly receiving superior phone and Internet services that allow them to focus on what's most important -- building their business."

Designed for small and medium or home-based sized business that require high-speed Internet and voice communications, Optimum Business provides bottom line benefits like predictable flat rate pricing and highly reliable voice and data services. Optimum Business offers small and medium-sized businesses the option to select up to 24 lines of Optimum Voice. Each Optimum Voice line features low flat-rate pricing, unlimited local and long-distance calling within the U.S., Puerto Rico and Canada with no hidden fees or taxes and 14 business calling features at no additional charge, such as Enhanced Voice Mail, Find Me, Rollover Hunting and Three-Way Calling.

The 2009 Major Provider Business Telecommunications Study is based on responses from 3,304 business customers with telecommunications voice services at home-based, small/midsize and large enterprise businesses in the United States and includes evaluation of their data service providers. The study was fielded in January and April 2009.

Today's recognition marks the third consecutive year Optimum Voice received top honors from J.D. Power and Associates, and the first time for business services. Optimum Voice was previously ranked "Highest in Customer Satisfaction Among Residential Phone Service in the East Region" in the J.D. Power and Associates 2008 Residential Regional Telephone Customer Satisfaction Study(SM)*. In the 2007 J.D. Power and Associates' study**, Optimum Voice received the highest ranking in residential telephone customer satisfaction in the Mid-Atlantic region. Optimum Voice has also received the top ranking of any service provider for the fourth year in a row in 2008 in PC Magazine's Annual Readers' Survey for reliability and overall in the VoIP category. In the same 2008 survey, Optimum Voice received top marks for sound quality.

Earlier this summer, Optimum Online high-speed Internet service received top honors in the J.D. Power and Associates 2009 Major Provider Business Telecommunications Data Services Study((SM)***) for home-based businesses and small/midsized businesses.

Key benefits of Optimum Voice for Business include:
 Predictable Pricing/No Surprises -- With Optimum Business, there are no hidden fees or taxes and without a contract there are no termination fees.
 Seamless Transition -- Making the move to Optimum Business has never been easier with professional installation and connection to existing business phone systems.
 Manage Your Experience -- Businesses can securely manage all features, call details and voice mail, in the matter of minutes, from the Optimum Voice Business portal available on the Web.
 24/7 Customer Service: Optimum Business customer service is local 24/7 customer support and dedicated technical support.
 Significant Savings over Phone Company: Optimum Voice and Optimum Online are just $29.95 per month each for one year when combined.

The full J.D. Power and Associates' press release and survey results are available at: http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009125.

To learn more about Optimum Business, including features, benefits and more, please visit www.optimumbusiness.com.

*Cablevision's Optimum Voice received the highest numerical score among telephone service providers in the Eastern Region in the proprietary J.D. Power and Associates 2008 Residential Regional Telephone Customer Satisfaction Study((SM)). Study based on 13,693 total responses from consumers measuring 8 providers in the Eastern Region (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, VA, DC, WV) and measures satisfaction of consumers who received their local and long distance service from one provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2008. Your experiences may vary. Visit jdpower.com

**Cablevision's Optimum Voice received the highest numerical score among telephone service providers in the Mid-Atlantic Region in the proprietary J.D. Power and Associates 2007 Residential Regional Telephone Customer Satisfaction Study((SM)). Study based on 11,911 total responses from consumers measuring 6 providers in the Mid-Atlantic region (DE, MD, NJ, PA, VA, WV) and measures satisfaction of consumers who received their local and long distance service from one provider. Proprietary study results are based on experiences and perceptions of consumers surveyed between April-May 2007. Your experiences may vary. Visit jdpower.com.

*** Cablevision received the highest numerical score for small/midsize business service providers in the syndicated J.D. Power and Associates 2009 Major Provider Business Telecommunications Data and Voice Services Studies((SM)). Data study based on 4,252 total responses and voice study on 3,304 total responses; measures opinions of small/midsize businesses (2-499 employees). Proprietary study results are based on experiences and perceptions of businesses surveyed January and April 2009. Your experiences may vary. Visit jdpower.com.